Frequently asked questions
Everything you need to know before and after your purchase.
Last updated Updated August 30, 2026
Products & materials
What is U-SHINE jewelry made of?
The collection includes pieces with U-SHINE’s own 18k gold-plated finish as well as 925 sterling silver. Material and finish details are listed on each product page.
What is the HYPE Collection?
HYPE is U-SHINE’s sunglasses collection, featuring expressive frames and lenses photographed from multiple angles in each model’s gallery.
Are the bags crocheted by hand?
The collection features crochet bags with handcrafted construction and hardware shown clearly in each product gallery.
How do I choose a ring size?
Final size availability will be published once confirmed by the client. Before purchasing a ring, please use the contact page to confirm your preferred size.
Care & warranty
How should I care for my jewelry?
Keep jewelry away from perfume, chlorine, and abrasive products. After wear, gently clean and store each piece separately in a dry place.
What does the warranty include?
Every U-SHINE piece includes a one-year warranty. To request a review, send your order number and photos through the contact page.
How should I care for sunglasses and crochet bags?
Store sunglasses in a protective case and avoid excessive heat. Keep crochet bags away from prolonged moisture, heavy friction, and loads beyond everyday use.
Orders, shipping & returns
When will my order ship?
Orders are prepared and shipped within 24 hours from Lawrence, Massachusetts.
How much is shipping?
Standard shipping is $5. Shipping is free when the merchandise subtotal reaches $100.
Do you ship to every U.S. state?
Yes. U-SHINE ships to every state in the United States.
How do returns work?
Returns are free and may be requested within 30 days of delivery.
When are taxes charged?
Applicable taxes are calculated for the address provided and shown at checkout before payment is confirmed.