Shipping, returns & warranty
Clear policies designed for a confident shopping experience across the United States.
Last updated Updated August 30, 2026
U.S. shipping
Orders are prepared and shipped within 24 hours from 641 Lowell St, Lawrence, Massachusetts 01841.
We ship to every U.S. state. Transit time varies by destination and the carrier handling your delivery.
| Method | Cost | Applies to |
|---|---|---|
| Standard shipping | $5 | Orders under $100 |
| Free shipping | $0 | Merchandise subtotal of $100 or more |
Tracking
Once your order ships, available tracking details will be sent through the contact information provided at checkout.
Taxes
Applicable taxes are calculated for the delivery address and shown at checkout before payment is confirmed.
Free 30-day returns
You may request a free return within 30 days of delivery. To get started, share your order number and reason for the return through our contact page.
How to start a return
- Visit the contact page and include your order number.
- Wait for return instructions from the U-SHINE team.
- Send the piece according to the instructions provided so we can track and process it.
One-year warranty
Every U-SHINE piece includes a one-year warranty. If you notice an issue, send your order number and photos through our contact page for review.
Need help?
Our team can assist with shipping, returns, order tracking, and warranty questions.
